Summer Pet Cooling Mat

At PetParkCo we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

✅ Return Eligibility

To qualify for a return:

• Request must be made within 30 calendar days of delivery.

• Items must be unused, unwashed, and returned in the original packaging.

• All original tags and accessories must be included.

• Products must be in resellable condition (no stains, odors, pet hair, or damage).

📦 Return Process

To initiate a return:

1. Email service@petparkco.com with your order number and the reason for return (see below).

2. We will review your request and provide return instructions.

3. Once approved, return the item to:

Return Address:
607, Bangtai Creative Park
Bantian Street, Longgang District
Shenzhen, Guangdong, China
📮 518129

📋 Return Reasons & Shipping Responsibility

💰 Refunds

• Once we receive and inspect the returned item(s), we will notify you by email.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Original shipping charges are not refundable unless the return is due to our mistake.

🚫 Non-Returnable Items

We do not accept returns for:

• Gift cards

• Final sale / clearance items

• Customized or personalized items

• Opened pet food, grooming tools, or hygiene-related items (for health & safety reasons)

🔁 Return Flow

1. Contact Us → Email your return request

2. Receive Instructions → Follow our return guide

3. Send Back the Item → Depending on reason, shipping may apply

4. Refund Processed → Refund issued in 5–10 business days

📩 Need Help?

Email us any time at 📧 service@petparkco.com
We’re here to make things right! 🐶🐱