Welcome to PetParkCo
Personalized Beaded Dog Collar – Comes with a Free Matching Bracelet
- Please complete fields required to customize options (Name/Characteristics) and recheck carefully all the customized options.
- Text: Standard English excluding special characters.
- Characteristics: Pick one-by-one options that match your description.
- The last step, click “ADD TO CART” and wait for us to create your wonderful creation ❤️.
- Each bead is carefully selected, with a delicate luster and bright colors. The arrangement pattern of the beads can be customized according to the pet's fur color, personality, or the owner's preferences. Whether it's a simple monochromatic combination or a lively multi-color one, it can showcase a unique style. The edge of the collar is polished smooth, ensuring comfortable wear without choking the neck. It is also equipped with a safe and convenient buckle design, making it easy to put on and adjust the tightness. It combines beauty and practicality, making your beloved pet a standout in daily outings or gatherings.
At PetParkCo we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
✅ Return Eligibility
To qualify for a return:
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Request must be made within 30 calendar days of delivery.
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Items must be unused, unwashed, and returned in the original packaging.
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All original tags and accessories must be included.
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Products must be in resellable condition (no stains, odors, pet hair, or damage).
📦 Return Process
To initiate a return:
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Email service@petparkco.com with your order number and the reason for return (see below).
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We will review your request and provide return instructions.
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Once approved, return the item to:
Return Address:
607, Bangtai Creative Park
Bantian Street, Longgang District
Shenzhen, Guangdong, China
📮 518129
📋 Return Reasons & Shipping Responsibility
| Return Reason | Shipping Responsibility |
|---|---|
| Changed mind / Wrong color / Wrong size (Customer’s reason) | Customer |
| Defective / Damaged / Missing parts / Wrong item (PetParkCo’s fault) | PetParkCo |
💰 Refunds
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Once we receive and inspect the returned item(s), we will notify you by email.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Original shipping charges are not refundable unless the return is due to our mistake.
🚫 Non-Returnable Items
We do not accept returns for:
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Gift cards
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Final sale / clearance items
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Customized or personalized items
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Opened pet food, grooming tools, or hygiene-related items (for health & safety reasons)
🔁 Return Flow
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Contact Us → Email your return request
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Receive Instructions → Follow our return guide
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Send Back the Item → Depending on reason, shipping may apply
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Refund Processed → Refund issued in 5–10 business days
📩 Need Help?
Email us any time at 📧 service@petparkco.com
We’re here to make things right! 🐶🐱