Welcome to PetParkCo
Pet Cooling Mat
Keep Your Pet Cool and Comfortable This Summer
Cooling and Breathable
The mat's cane material offers excellent breathability and cooling properties, keeping your pet comfortable even on the hottest days.
Durable and Scratch-Resistant
Made with high-quality, wear-resistant materials, this pet mat can withstand scratching without losing its shape or functionality.
Non-Slip Bottom
Featuring a non-slip cowhide bottom, this mat stays securely in place, ensuring your pet's safety while resting.
High-Density Foam Cushion
The inner layer of high-density foam provides superior support and comfort, making sure your pet enjoys a restful sleep.
Easy to Clean
The mat's cane surface is easy to clean, resistant to dirt, and quick to dry, ensuring hassle-free maintenance.
Material:
Cane, cowhide, high-density foam
Dimensions & Weight:
- S: 12.2" x 16.1" - suitable for pets up to 6.6 lbs
- M: 16.1" x 20.1" - suitable for pets up to 17.6 lbs
- L: 20.1" x 24" - suitable for pets up to 44 lbs
- XL: 23.6" x 35.8" - suitable for pets up to 99 lbs
- XXL: 31.5" x 42.9" - suitable for multiple pets or pets up to 264 lbs
At PetParkCo we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
✅ Return Eligibility
To qualify for a return:
-
Request must be made within 30 calendar days of delivery.
-
Items must be unused, unwashed, and returned in the original packaging.
-
All original tags and accessories must be included.
-
Products must be in resellable condition (no stains, odors, pet hair, or damage).
📦 Return Process
To initiate a return:
-
Email service@petparkco.com with your order number and the reason for return (see below).
-
We will review your request and provide return instructions.
-
Once approved, return the item to specified address.
📋 Return Reasons & Shipping Responsibility
| Return Reason | Shipping Responsibility |
|---|---|
| Changed mind / Wrong color / Wrong size (Customer’s reason) | Customer |
| Defective / Damaged / Missing parts / Wrong item (PetParkCo’s fault) | PetParkCo |
💰 Refunds
-
Once we receive and inspect the returned item(s), we will notify you by email.
-
Approved refunds will be issued to your original payment method within 5–10 business days.
-
Original shipping charges are not refundable unless the return is due to our mistake.
🚫 Non-Returnable Items
We do not accept returns for:
-
Gift cards
-
Final sale / clearance items
-
Customized or personalized items
-
Opened pet food, grooming tools, or hygiene-related items (for health & safety reasons)
🔁 Return Flow
-
Contact Us → Email your return request
-
Receive Instructions → Follow our return guide
-
Send Back the Item → Depending on reason, shipping may apply
-
Refund Processed → Refund issued in 5–10 business days
📩 Need Help?
Email us any time at 📧 service@petparkco.com
We’re here to make things right! 🐶🐱