Frequently Asked Questions
How can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information. You can use the tracking link to check the latest delivery status.
How long does shipping take?
Shipping times vary depending on your location and the product ordered. Estimated delivery information will be provided during checkout or in your shipping confirmation email.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help before the order has been processed or shipped.
What if my item arrives damaged or defective?
Please contact us with your order number and clear photos or videos showing the issue. Our customer service team will review the situation and help provide an appropriate solution.
Can I return or exchange an item?
Yes. Return and exchange eligibility depends on the condition of the item and our current return policy. Please review our Return & Refund Policy or contact us before sending anything back.
How can I contact PetParkCo?
You can reach our customer service team at service@petparkco.com. We’ll be happy to assist you with your order or product questions.